ECDMH Mobile App

CLIENT

Erie County - Dept. of Mental Health Buffalo, NY, US

Services

UX Research & Needs Assessment, IA & Content Strategy, UI/UX Design, Feature Definition

Team

CCNY, Inc. - Evaluation & Analytics

Date

June 1, 2023

The Erie County Department of Mental Health (ECDMH) app, later named Erie Path, was developed to help parents, caregivers, and professionals navigate mental health services and resources. Designed with a focus on accessibility, clarity, and user needs, the app streamlines the process of finding relevant support through an intuitive decision-tree system.

Solution

The ECDMH app was built from the ground up based on direct community input. Through research, stakeholder collaboration, and iterative design, the project identified key barriers to accessing mental health services and addressed them through structured information architecture. A decision-tree framework was implemented to simplify navigation, ensuring users could find relevant programs and services with ease. Designed for clarity and adaptability, the app serves multiple audiences, including caregivers, professionals, and individuals seeking mental health resources. The user interface prioritizes usability, with a streamlined navigation system and structured content that enhances the accessibility of critical support systems. By refining the app’s information architecture and visual design, the project delivered a scalable, functional tool tailored to real-world mental health needs.